Refund & Cancellation Policy

Paid plans are offered on a monthly or annual basis and are charged in advance at the start of each billing cycle. Subscriptions renew automatically until you cancel.

You can cancel at any time from your billing settings. When you cancel, your plan stays active until the end of the current paid period, and you will not be charged again. We do not lock you into long-term contracts.

Because plans are billed in advance, we generally do not provide refunds for the unused portion of a billing period after cancellation. However:

• We fully refund duplicate charges or charges made in error.
• We refund charges where a refund is required by applicable law.
• If you believe you were charged incorrectly, contact us and we will review your case promptly.

The free plan involves no charges, so refunds do not apply. You can use it for as long as you like within its limits.

Approved refunds are issued to your original payment method through our payment provider, Razorpay, typically within 5–7 business days. The exact timing depends on your bank or card issuer.

Email hello@signage.io from the address associated with your account, including your account email and the payment reference. We will respond within a few business days.